RETURN POLICY

RETURNS & REFUNDS

In addition to your Statutory Rights, 1422  offers the following rights of return:

Unwanted products may be returned for a refund or exchange if they are returned unused and in their original condition. Please note that the removal of security tags will be taken as evidence of use of a product by you and the product cannot be returned in these circumstances.

Returns must be made within 7 days with proof of purchase and are subject to exclusions and restrictions that are listed below (please note Non-Returnable Products below). If you need to return an item please visit the store in Citywalk, Dubai.

Refunds will be provided against the original form of tender (except for the following items for In-Store Purchases, which will be refunded as a Gift Card: jewelry, watches, Sale items and special orders).

If the products have decreased in value due to the way you have handled them, we may deduct the amount of such loss from the amount reimbursed to you. If you are returning your product by post, please include your personal details and the best way for us to get in touch with you, otherwise we will be unable to process your refund. 

Refunds and exchanges on purchases made on an event day or with other promotional discount will be calculated at the reduced price. Where a complimentary gift has been issued with a purchase, the gift must also be returned.

If you believe your products are faulty, please contact our Customer Service team.

This policy may be changed from time to time at our discretion.

Non-Returnable Products

The following products cannot be returned (whether bought online, by phone or in-store):

 

  • products that are personalized, bespoke, altered or otherwise made to your specification
  • perishable goods (including food and beverages, and some hampers)
  • beauty products and fragrances
  • certain accessories (hosiery and pierced earrings)
  • underwear, nightwear and swimwear, unless the protective adhesive strip is still in place and in a saleable condition
  • pharmaceutical products
  • newspapers, magazines and books (unless bought on subscription)
  • any other products designated as non-refundable at the time of purchase

 

In addition to the list above, the following items cannot be returned for In-Store Purchases:

 

  • fur items and exotic skins
  • limited-edition items
  • evening-wear
  • millinery, scarves, and hair accessorie

 

Please note that special terms and conditions apply regarding returns of furniture on In-Store Purchases. Please contact our Customer Service team for further information.

Refunds and exchanges will not be permitted for In-Store Purchases on Sale purchases.

Returns Process

In-Store Purchases and In-store Phone Orders can be returned to our Citywalk store either in person or by post (by sending the product back to 1422 Dubai, Citywalk II, Dubai, United Arab Emirates). For any information please contact us at info@1422.store

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